Add Order Note

Add private or customer-visible notes to orders.

Overview

The Add Order Note action adds a note to a WooCommerce order. Notes can be private (admin only) or sent to the customer, providing a way to communicate and track order activity.

Configuration

Required Fields

FieldTypeDescription
OrderintegerOrder ID
NotestringNote content

Optional Fields

FieldTypeDefaultDescription
Typeselectprivateprivate or customer
Send EmailbooleanfalseEmail note to customer

Note Types

TypeVisibilityUse Case
privateAdmin onlyInternal tracking
customerCustomer visibleStatus updates

Example Configurations

Tracking Information

Order: {{Trigger.order_id}}
Type: customer
Note: |
  Your order has shipped!
  Carrier: {{Trigger.carrier}}
  Tracking: {{Trigger.tracking_number}}
Send Email: true

Internal Note

Order: {{Trigger.order_id}}
Type: private
Note: Fraud check passed. Order verified.

Workflow Logging

Order: {{Trigger.order_id}}
Type: private
Note: Automated workflow executed: {{Trigger.workflow_name}}

Customer Update

Order: {{Trigger.order_id}}
Type: customer
Note: Your custom product is being prepared. Estimated completion: 3-5 days.
Send Email: true

Output Data

VariableTypeDescription
{{Action.note_id}}integerCreated note ID
{{Action.order_id}}integerOrder ID

Common Workflows

Add Tracking

  1. Trigger: Shipment created
  2. Action: Add Order Note
    • Type: customer
    • Note: Tracking info
    • Send Email: true

Log External Events

  1. Trigger: External system event
  2. Action: Add Order Note
    • Type: private
    • Note: Event details

Customer Communication

  1. Trigger: Production milestone
  2. Action: Add Order Note
    • Type: customer
    • Note: Progress update

Best Practices

  • Use private notes for internal tracking
  • Customer notes should be helpful and clear
  • Include timestamps for tracking
  • Don’t over-communicate with customers