Order Refunded

Trigger a workflow when a WooCommerce order is refunded.

Overview

The Order Refunded trigger fires when a refund is processed for an order. This can be a full or partial refund.

When It Fires

  • Full refund processed
  • Partial refund issued
  • Refund via payment gateway
  • Manual refund recorded

Configuration

FieldTypeRequiredDescription
Refund TypeselectNoFull or partial refund
Minimum AmountnumberNoRefunds above this amount

Available Data

Refund Information

VariableTypeDescription
{{Trigger.refund_id}}integerRefund ID
{{Trigger.refund_amount}}stringAmount refunded
{{Trigger.refund_reason}}stringReason for refund
{{Trigger.refund_date}}stringRefund timestamp
{{Trigger.is_full_refund}}booleanWhether it’s a full refund

Order Information

VariableTypeDescription
{{Trigger.order_id}}integerOriginal order ID
{{Trigger.order_total}}stringOriginal order total
{{Trigger.remaining_total}}stringAmount remaining after refund

Customer Information

All billing information from the original order is available.

Example Workflows

Refund Confirmation

Notify customer of refund:

  1. Trigger: Order Refunded
  2. Action: Send Email
    • To: {{Trigger.billing.email}}
    • Subject: Refund Processed - ${{Trigger.refund_amount}}
    • Body: Refund details and timeline

Refund Alert

Notify finance team:

  1. Trigger: Order Refunded
    • Minimum Amount: 100
  2. Action: Send Email
    • To: finance@yourstore.com
    • Subject: Large Refund: ${{Trigger.refund_amount}}
    • Body: Order details and reason

CRM Update

Track refunds in CRM:

  1. Trigger: Order Refunded
  2. Action: Airtable - Update Record
    • Find: Customer by email
    • Update: Add refund to history

Win-Back Campaign

Add to re-engagement list:

  1. Trigger: Order Refunded
    • Refund Type: Full
  2. Action: Mailchimp - Add Tag
    • Email: {{Trigger.billing.email}}
    • Tag: “refunded-customer”

Best Practices

  • Send prompt refund confirmations
  • Track refund reasons for improvement
  • Consider win-back campaigns for churned customers
  • Monitor high-value refunds