Order Status Changed

Trigger a workflow when any WooCommerce order status changes.

Overview

The Order Status Changed trigger fires whenever an order transitions from one status to another. This is a versatile trigger that captures all status transitions.

When It Fires

Any order status change
Includes custom statuses
Admin, API, or automated changes

Configuration

Field	Type	Required	Description
From Status	select	No	Previous status
To Status	select	No	New status

Available Data

Status Information

Variable	Type	Description
`{{Trigger.old_status}}`	string	Previous status
`{{Trigger.new_status}}`	string	New status
`{{Trigger.status_changed_at}}`	string	Change timestamp

Order Information

All standard order data is available (see Order Created).

Standard WooCommerce Statuses

Status	Description
`pending`	Awaiting payment
`processing`	Payment received, awaiting fulfillment
`on-hold`	Awaiting payment confirmation
`completed`	Order fulfilled
`cancelled`	Cancelled by admin or customer
`refunded`	Fully refunded
`failed`	Payment failed

Example Workflows

Cancellation Alert

Notify when orders are cancelled:

Trigger: Order Status Changed
- To Status: cancelled
Action: Send Email
- To: {{Trigger.billing.email}}
- Subject: Order #{{Trigger.order_number}} Cancelled
- Body: Cancellation confirmation and next steps

On-Hold Follow-Up

Follow up on pending payments:

Trigger: Order Status Changed
- To Status: on-hold
Action: Send Email
- To: {{Trigger.billing.email}}
- Subject: Complete your order payment
- Body: Payment instructions and deadline

Failed Payment Recovery

Recover failed payments:

Trigger: Order Status Changed
- From Status: pending
- To Status: failed
Action: Send Email
- To: {{Trigger.billing.email}}
- Subject: Payment Issue - Order #{{Trigger.order_number}}
- Body: Alternative payment options

Status Logging

Track all status changes:

Trigger: Order Status Changed
Action: Airtable - Create Record
- Order: {{Trigger.order_id}}
- From: {{Trigger.old_status}}
- To: {{Trigger.new_status}}
- Date: {{Trigger.status_changed_at}}

Status Transition Examples

From	To	Common Cause
pending	processing	Payment received
processing	completed	Order shipped
pending	cancelled	Customer cancelled
pending	failed	Payment failed
completed	refunded	Refund processed

Best Practices

Use specific status filters for targeted workflows
Great for abandoned cart recovery (pending → failed)
Track cancellation reasons for improvement
Set up different workflows for each status